1. Information We Collect
When you request a free estimate or otherwise contact us through this website, we may collect the following information directly from you:
- Name
- Phone number
- Email address
- City / service location
- Service type requested (e.g. roofing, siding, remodeling)
- SMS consent status (whether you opted in to receive text messages)
We do not knowingly collect sensitive personal information such as payment card numbers through this website.
2. How We Use Your Information
We use the information you provide to:
- Follow up on your estimate request by phone, text, or email
- Schedule inspections and appointments
- Send SMS communications about your estimate request, appointment updates, and service communications, but only if you have checked the SMS consent box
- Maintain internal records of inquiries and customer communications
- Improve our website and services
3. SMS Communications
If you opt in to SMS, we use your phone number solely to send the categories of messages described at the point of consent (estimate request follow-up, appointment updates, and service communications). You can opt out at any time by replying STOP, or get help by replying HELP. SMS opt-in data and consent status are not shared with third parties or affiliates for marketing purposes. See our Terms of Service for additional SMS terms.
4. We Do Not Sell Your Data
RGV Contracting does not sell, rent, or trade your personal information to third parties. We may share information with service providers who help us operate our business (such as our CRM, scheduling, and SMS/email delivery providers), but only as needed to provide our services to you, and only under obligations to keep that information confidential.
5. Data Retention
We retain the personal information you submit for as long as reasonably necessary to respond to your estimate request, provide services, maintain business records, and comply with legal obligations. If you do not become a customer, we may still retain your inquiry information for a reasonable period to follow up or for internal recordkeeping, after which it may be deleted or archived.
6. Requesting Deletion of Your Data
You may request that we delete the personal information we have collected about you at any time. To make a deletion request, contact us at rob@mwsolutions.dev. We will confirm your request and remove your information from our active systems, except where we are required to retain certain records for legal or accounting purposes.
7. Security
We use reasonable administrative and technical safeguards to protect the information you provide through this website. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes are effective as soon as they are posted to this page.
9. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at rob@mwsolutions.dev.